Frequently Asked Questions

Everything you need to know about your luxury timepiece purchase and our premium services.

Are all your watches 100% authentic?

Absolutely. Every timepiece in our collection is guaranteed 100% authentic and comes with its original serial number, manufacturer packaging, and a certificate of authenticity.

What kind of warranty do you provide?

We provide a comprehensive 2-year international warranty on all luxury watches, covering manufacturing defects and movement issues to ensure your investment is protected.

How do you handle shipping for high-value items?

All orders are shipped via premium, fully insured couriers such as FedEx or DHL. A signature is required upon delivery to ensure your watch arrives safely and securely.

What is your return policy for luxury timepieces?

We offer a 30-day return policy for a full refund or exchange, provided the watch is in its original, unworn condition with all protective plastics and tags intact.

Do you offer professional watch sizing?

Yes, we offer complimentary bracelet sizing prior to shipping. Simply provide your wrist measurement in the order notes, and our master watchmakers will adjust it for you.

What payment methods do you accept?

We accept all major credit cards, bank wire transfers, and luxury financing options through partners like Affirm and Klarna to make your purchase more accessible.